Tidio
Customer service and AI agentLive chat and helpdesk with Lyro, an AI support agent. Lyro can connect to external MCP servers to use their tools, and Tidio publishes an Analytics MCP.
MCPAPI/CLIBulk import
Support
T
Text (LiveChat)
Customer service platform Support MCPAPI/CLIBulk import
Independent review. IonBin has no partnership with Text (LiveChat) and was not paid for this page. Our evaluation is our own, based on public documentation and our research. Product names are trademarks of their owners and are used for identification only. How disclosure works.
Customer service platform from the makers of LiveChat, with AI agents and chat. Its MCP server gives Claude or ChatGPT OAuth access to tickets, chat transcripts and tags; a developer platform is also documented.
Best for
- Teams running live chat with an AI first response
Not for
- Teams that only need email support
Top use cases
- Integrate chats and tickets with other systems through the developer platform source ↗
- Search and summarize tickets and chat transcripts from Claude or ChatGPT source ↗
In depth
Plans
Billed yearly, Text lists Essential at $19 and Growth at $79 per user/month, with a free trial; Enterprise is a custom offer. Plans differ in AI agents, AI resolutions and API call allowances. Checked 2026-10-17. source ↗
How to use it with AI
How Text (LiveChat) connects to each AI platform: native connector or MCP, API through code the agent writes, browser control, or file upload.
| Platform | MCP / connector | API (agent-written code) | Browser | Upload / export |
|---|---|---|---|---|
| Claude (incl. Claude Code) | Confirmed Setup described on Text's MCP page Text (LiveChat) docs ↗Claude (incl. Claude Code) MCP docs ↗ | Confirmed Claude (incl. Claude Code) can run code; Text (LiveChat) publishes an API. Text (LiveChat) API ↗Claude (incl. Claude Code) docs ↗ | Confirmed Claude Code with the Claude in Chrome extension (Chrome, Edge and other Chromium browsers) Claude (incl. Claude Code) browser docs ↗ | Confirmed Export from Text (LiveChat), then works on the files in your project; chat accepts attachments Claude (incl. Claude Code) docs ↗ |
| OpenAI Codex | Not documented Text (LiveChat) has an official MCP server and OpenAI Codex supports MCP, but Text (LiveChat)'s docs don't name this pairing. Auth setup may differ. Text (LiveChat) MCP docs ↗OpenAI Codex MCP docs ↗ | Confirmed OpenAI Codex can run code; Text (LiveChat) publishes an API. Text (LiveChat) API ↗OpenAI Codex docs ↗ | Confirmed Only in the ChatGPT desktop app; not in the Codex CLI or IDE extension OpenAI Codex browser docs ↗ | Confirmed Export from Text (LiveChat), then works on local repositories OpenAI Codex docs ↗ |
| Google Antigravity | Not documented Text (LiveChat) has an official MCP server and Google Antigravity supports MCP, but Text (LiveChat)'s docs don't name this pairing. Auth setup may differ. Text (LiveChat) MCP docs ↗Google Antigravity MCP docs ↗ | Confirmed Google Antigravity can run code; Text (LiveChat) publishes an API. Text (LiveChat) API ↗Google Antigravity docs ↗ | Confirmed Browser subagent via /browser, documented as an Antigravity App feature; the IDE has separate browser docs Google Antigravity browser docs ↗ | Confirmed Export from Text (LiveChat), then works on local projects and worktrees Google Antigravity docs ↗ |
Text (LiveChat)'s docs also name: ChatGPT.
Confirmed means both the tool's and the platform's official docs describe that route (links in the cell); IonBin has not tested every pairing. Not documented means it may work, but no official docs describe that route end to end. Checked Oct 17, 2026.
Agent compatibility
MCPAPI/CLIBulk import
| Level | Status | Detail / source |
|---|---|---|
| Native connector / MCP | Yes | Official docs ↗ |
| API / CLI | Yes | Official docs ↗ |
| Browser-only | No | Web app; also reachable programmatically |
| Bulk upload / import | Yes | Raw data report exports for chats and tickets (https://www.text.com/help/export-your-reports/) |
Recorded Oct 17, 2026. Setup and plan limits vary; check the vendor's docs. How levels are assigned.
Works well with
Connects to agent platforms
Via its official MCP server, from MCP-capable platforms such as ChatGPT, Claude, Gemini (Google), Google Antigravity, OpenAI Codex.
Via its API, through automation hubs: Gumloop, Make, n8n, Zapier.
Workflows using this tool
Review
No long-form review yet. Verdict is based on research, not hands-on testing.
Alternatives
Intercom
Customer supportCustomer messaging and help desk with a help center and the Fin AI agent. Its hosted MCP server, for US and EU workspaces, gives AI tools search and read access to conversations and contacts.
MCPAPI/CLIBulk import
Support