Independent review. IonBin has no partnership with Tidio and was not paid for this page. Our evaluation is our own, based on public documentation and our research. Product names are trademarks of their owners and are used for identification only. How disclosure works.
Live chat and helpdesk with Lyro, an AI support agent. Lyro can connect to external MCP servers to use their tools, and Tidio publishes an Analytics MCP.
Billed annually, Tidio lists a Free plan (50 billable conversations), Starter at $24.17/month, Growth from $49.17/month and Plus from $300/month; Premium is priced on request. Lyro AI Agent usage is priced separately by conversation. Checked 2026-10-17. source ↗
How Tidio connects to each AI platform: native connector or MCP, API through code the agent writes, browser control, or file upload.
| Platform | MCP / connector | API (agent-written code) | Browser | Upload / export |
|---|---|---|---|---|
| Claude (incl. Claude Code) | Confirmed Setup for the Analytics MCP Tidio docs ↗Claude (incl. Claude Code) MCP docs ↗ | Confirmed Claude (incl. Claude Code) can run code; Tidio publishes an API. Tidio API ↗Claude (incl. Claude Code) docs ↗ | Confirmed Claude Code with the Claude in Chrome extension (Chrome, Edge and other Chromium browsers) Claude (incl. Claude Code) browser docs ↗ | Confirmed Export from Tidio, then works on the files in your project; chat accepts attachments Claude (incl. Claude Code) docs ↗ |
| OpenAI Codex | Not documented Tidio has an official MCP server and OpenAI Codex supports MCP, but Tidio's docs don't name this pairing. Auth setup may differ. Tidio MCP docs ↗OpenAI Codex MCP docs ↗ | Confirmed OpenAI Codex can run code; Tidio publishes an API. Tidio API ↗OpenAI Codex docs ↗ | Confirmed Only in the ChatGPT desktop app; not in the Codex CLI or IDE extension OpenAI Codex browser docs ↗ | Confirmed Export from Tidio, then works on local repositories OpenAI Codex docs ↗ |
| Google Antigravity | Not documented Tidio has an official MCP server and Google Antigravity supports MCP, but Tidio's docs don't name this pairing. Auth setup may differ. Tidio MCP docs ↗Google Antigravity MCP docs ↗ | Confirmed Google Antigravity can run code; Tidio publishes an API. Tidio API ↗Google Antigravity docs ↗ | Confirmed Browser subagent via /browser, documented as an Antigravity App feature; the IDE has separate browser docs Google Antigravity browser docs ↗ | Confirmed Export from Tidio, then works on local projects and worktrees Google Antigravity docs ↗ |
Tidio's docs also name: ChatGPT.
Confirmed means both the tool's and the platform's official docs describe that route (links in the cell); IonBin has not tested every pairing. Not documented means it may work, but no official docs describe that route end to end. Checked Oct 17, 2026.
| Level | Status | Detail / source |
|---|---|---|
| Native connector / MCP | Yes | Official docs ↗ |
| API / CLI | Yes | Official docs ↗ |
| Browser-only | No | Web app; also reachable programmatically |
| Bulk upload / import | Yes | Upload Q&A CSV files and website URLs to Lyro's knowledge base (https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base) |
Recorded Oct 17, 2026. Setup and plan limits vary; check the vendor's docs. How levels are assigned.
Via its official MCP server, from MCP-capable platforms such as ChatGPT, Claude, Gemini (Google), Google Antigravity, OpenAI Codex.
Via its API, through automation hubs: Gumloop, Make, n8n, Zapier.
No long-form review yet. Verdict is based on research, not hands-on testing.
Customer messaging and help desk with a help center and the Fin AI agent. Its hosted MCP server, for US and EU workspaces, gives AI tools search and read access to conversations and contacts.
Builds AI support agents trained on your own content, embedded on your site. Its remote MCP server lets AI assistants list agents, manage training sources, read conversations and handle help desk tickets; an API is also documented.
